Privacy policy

Who we are

Stranded ("we", "us") provides roadside assistance and automotive services through our mobile applications and related websites. This policy explains how we handle personal information when you use Stranded as a customer or as a service provider (mechanic).

Contact: amabangejesse@gmail.com or jitbrandsdev@gmail.com

Information we collect

Depending on how you use Stranded, we may collect:

• Account details — name, email, phone number, password, and profile photo.
• Location data — precise location while you request help, track a job, or (for providers) go online and navigate to a customer. Location is used to dispatch and fulfill roadside jobs.
• Vehicle and job details — vehicle info, issue description, photos you upload, and service history.
• Provider verification — identity and business documents submitted for KYC review.
• Payments — payment method metadata and transaction records processed by our payment partners (we do not store full card numbers on our servers).
• Device and usage — app version, device type, crash logs, and approximate diagnostics needed to keep the service reliable.
• Communications — in-app chat messages related to a job, and support emails you send us.

How we use information

• Create and manage your account
• Match customers with nearby providers and enable live tracking
• Process payments, refunds, and earnings
• Verify provider identity and maintain platform safety
• Send service updates, receipts, and important account notices
• Improve reliability, prevent fraud, and comply with law

We do not sell your personal information.

Sharing

We share information only as needed to operate Stranded:

• Between customers and providers on an active job (name, location, vehicle/job details, chat).
• Service providers such as hosting, maps, analytics, email, and payment processors, under contracts that limit their use of your data.
• Legal and safety when required by law, or to protect users, providers, or Stranded from harm or fraud.

Location

Location permission is requested in the app. You can deny or revoke it in your device settings, but core roadside features (dispatch and live tracking) will not work without location access during an active job.

Retention

We keep account and job records for as long as your account is active and as needed for legal, tax, dispute, and safety purposes. You may request deletion of your account through our account deletion form; some records may be retained where the law requires.

Security

We use industry-standard measures such as encrypted transport (HTTPS), access controls, and secure token storage on devices. No method of transmission or storage is 100% secure; please use a strong password and keep your device updated.

Children

Stranded is not directed at children under 16. We do not knowingly collect personal information from children. If you believe a child has provided data, contact us and we will delete it.

Your choices

• Update profile details in the app
• Control location and camera permissions in device settings
• Request access or correction by emailing amabangejesse@gmail.com or jitbrandsdev@gmail.com
• Request deletion of your account and associated personal data via our account deletion form

Changes

We may update this policy from time to time. We will post the new version on this page and change the "Last updated" date. Continued use of Stranded after changes means you accept the updated policy.